Privacy Statement

Privacy Statement

Last updated: 18/08/2024

At Dippydoonl we value your privacy. This privacy statement explains what personal information we collect, how we use and protect this information, and what rights you have with respect to your personal information. By using our website and services, you agree to this privacy statement.

1. Collected Data

We collect several types of information to provide and improve our services. Below is an overview of the types of information we collect:

1.1 Personal data
When you place an order or create an account, we collect the following personal data:

• Name
• Address details
• Email address
• Phone number
• Payment information (such as credit card or bank details)
• Username and password (if you create an account)

1.2 Technical Data
We automatically collect certain information when you visit our website, including:

• IP address
• Browser information
• Equipment and software information
• Information about your use of our website, such as pages visited and click behaviour

1.3 Data from External Sources
We may also receive data from third party sources, such as payment providers and social media platforms, where you have consented to this or made such a connection.

2. Purposes of Data Processing

We use your data for the following purposes:

2.1 Processing Orders
To process and deliver your order and to keep you informed about the status of your order.

2.2 Customer service
To provide you with support for questions, complaints or requests and to contact you if necessary.

2.3 Improving Our Services
To analyze and improve our website and services so that we can provide a better user experience.

2.4 Marketing and Communication
To send you newsletters, offers and promotions if you have opted in to receive them. You can unsubscribe from these communications at any time.

2.5 Legal Obligations
To comply with legal obligations, such as tax and accounting requirements.

3. Sharing Data with Third Parties

We only share your information with third parties if this is necessary for the provision of our services or if we are legally obliged to do so. This may include:

3.1 Suppliers and Dropshipping Partners
We share your name, address and contact information with our suppliers and dropshipping partners to ensure your order is shipped directly to you.

3.2 Payment Processors
Your payment information is processed by our third-party payment processors to process and secure payments.

3.3 Service providers
We use external service providers for IT support, hosting, marketing and analysis. These service providers only have access to the data they need to provide their services.

3.4 Legal Obligations
We may share your information with government agencies or other third parties if required to do so by law or regulation, or to protect our rights.

4. Retention periods

We will not retain your personal data for longer than is necessary for the purposes for which it was collected, unless a longer retention period is required by law. Retention periods vary depending on the type of data and the purpose of the processing.

5. Data Security

We take appropriate technical and organizational measures to protect your personal data against loss, theft, unauthorized access, disclosure, modification or destruction. This includes the use of encryption, firewalls and secure servers.

6. Cookies and Similar Technologies

We use cookies and similar technologies to track your use of our website, to provide you with a personalized experience, and to improve our services. For more information about our use of cookies, please see our [ Cookie Policy ].

7. Your Rights

You have several rights with regard to your personal data:

7.1 Right of access
You have the right to receive a copy of the personal data we hold about you.

7.2 Right to Correction
You have the right to have incorrect or incomplete personal data corrected.

7.3 Right to Erasure
You can request us to delete your personal data when it is no longer necessary for the purposes for which it was collected.

7.4 Right to Restriction of Processing
You have the right to restrict the processing of your personal data under certain circumstances, such as when you contest the accuracy of the data.

7.5 Right to Data Portability
You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and to transmit it to another controller.

7.6 Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.

7.7 Right to File a Complaint
If you believe that we have violated your privacy rights, you have the right to lodge a complaint with the Dutch Data Protection Authority or another competent supervisory authority.

8. International Data Transfers

Your personal data may be transferred to and stored on servers outside the European Economic Area (EEA). Where this happens, we will take appropriate steps to ensure that your data is adequately protected, such as by using model contracts approved by the European Commission.

9. Changes to this Privacy Statement

We reserve the right to change this privacy statement at any time. Any changes will be published on this page and will be effective from the time of publication. We recommend that you consult this privacy statement regularly.